The device has since been replaced and everything seems to be running normally with database sharding running in the background with no noticeable impact. It wasn't a software problem at all it was a hardware failure that, in essence, slowed down the entire megaserver.” “ We traced every log we could find to figure out where the bottleneck was and we finally found it – the issue was actually caused by a bad (as in failing) network port that was unable to process as much bandwidth as it was configured for. Initial investigations led them to believe that the bottleneck was caused by miscalculations on their part but was later traced to a faulty network port. The database processes were getting bottlenecked and got so backed up that everything slowed down and the Activity Finder, which accesses character records, stopped functioning altogether.
Unfortunately, all hell broke loose when ZeniMax switched on database sharding on the NA megaserver. Inactive accounts, on the other hand, will pull data from the Cold DB which will take longer but will then transfer the data to the Live DB for faster access in the future. Active accounts will pull their characters from the smaller Live DB when logging in, resulting in faster login times. According to Firor, the issues were caused by hardware failure rather than a problem with the recently-implemented database sharding on the PC NA server.ĭatabase sharding separates character data into different databases depending on whether the account was active or not.
#Elder scrolls online pc free server update#
After dealing with multiple server issues in Elder Scrolls Online earlier this week, Game Director Matt Firor sheds light on what happened in a post-mortem update on the official forums.
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